Shipping policy

Shipping Policy

At Comfort Collective Soulwear, we want your order to feel like a little package of comfort arriving at your door. 🤍

Processing Times

All orders are lovingly prepared and packaged before to order. Please allow 5-15 business days for your order to be processed and prepared for shipment.

During launches, sales, holidays, or other high-volume periods, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you updated.

Shipping

Orders are shipped from New Brunswick, Canada.

Shipping rates and available shipping options are calculated at checkout based on your location and the size of your order.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that delivery times provided by the shipping carrier are estimates and are outside of our control. Delays may occur due to weather, holidays, postal service disruptions, or other circumstances beyond our control.

Incorrect Addresses

Please make sure your shipping information is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, the customer may be responsible for the cost of reshipping the order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to correct it before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property and with household members or neighbours. You may also wish to contact the shipping carrier directly.

Comfort Collective Soulwear is not responsible for packages that are lost, stolen, or delivered to an incorrect address due to incorrect information provided by the customer.

If your package appears to be lost in transit or has not received a tracking update for an extended period, please contact us and we will do our best to assist you.

International Orders (ALL Orders OUTSIDE Canada)

International customers are responsible for any customs fees, duties, taxes, tariffs, or other charges that may be applied to their order upon arrival. These fees are determined by the destination country and are outside of our control.